Peeka-Boo! Direct is aligned with Peeka-Boo! I See U! who ensure you get the most efficient shipping possible. The majority of door deliveries we do are done to your door steps only in the Great Toronto Area, Hamilton Area and the Niagara Region, yay!
Extra charge of $150 per inside delivery applies if requested.
Extra charge of $100 per re-delivery applies if during the time of delivery noone is available to accept or receive goods ordered online.
Peeka-Boo! Direct does NOT cover the cost of return shipping. All Nursery Items to be shipped/returned to Concord Baby Furniture, 211 Bowes Rd. Vaughan ON L4K 1H8 and all other items to Peeka-Boo! I See U!, 6150 Valley Way #120 Niagara Falls ON L2E 1Y3.
Please provide a satisfactory email address with physical address as it is preferable to a PO Box, although we can send to a PO Box if need be.
The only time you may experience a delay is during Public Holidays or if there is an unexpected interruption due to weather or a break down.
Communication with Peeka-Boo! Direct is thorough and easy, you will be able to contact Peeka-Boo! online and we will respond within 24hrs.
Otherwise, contact us at (905) 354-7335 and we can follow this up for you.
Shipping within Canada - We currently ship only to the Great Toronto Area, Hamilton Area, Niagara Region and shipping to other areas within Canada is not available.
International – We currently do not ship outside of Canada.
Neither Peeka-Boo! Direct nor Peeka-Boo! I See U! will be held accountable for the misjudged arrival of items and the stated time frame provides an indication only. Please be aware that items bought online over the weekend or on a Public Holiday may take an extra day or two for processing and delivery. We do not accept cancellations once your order is processed.
If any packages are completely lost in transit during the course of our delivery, we will replace or refund the item if shipped nationally.
If you are returning an item which may be faulty, or an exchange, please know that we do not take any responsibility for items lost in the post. We recommend a track and trace method to ensure this doesn't happen; your item cannot be processed for an exchange or a refund if it goes missing. The expense of return shipping is that of the customers, your initial order including shipping will be refunded if you are being reimbursed. Thanks!