TO RETURN AN ITEM TO US, READ THE CONDITIONS BELOW AND FOLLOW THESE STEPS:
Email us at firstname.lastname@example.org or call us on (905) 354-7335 to notify us that you’re returning something. You must return the item within 7 working days (Nationwide) from receiving it. We recommend tracking your item so there’s no risk of it going missing. Return your furniture or nursery item with all documents attached, proof of purchase and in new, original condition. Please include your contact details too.
If a refund is issued, you will be refunded via your original payment method or via your bank account once your return has been confirmed successful.
Peeka-Boo! Direct meets its obligations in accordance with the Consumer Protection Act (2002) and does not offer a refund for change of mind, however despite this blanket guideline, we gladly accept fuss-free returns.
Exceptions do apply e.g. a Christmas present bought for somebody; in this case we would always offer a refund. Or if you’re just having a lot of trouble spending your credit- we highly doubt it ;) then we can process a refund. Simply adhere to the above steps and no questions asked!
Even the most enthusiastic online shoppers can sometimes get it wrong!
We understand it can require a little guess work, so we love to offer you a super easy return.
Follow the above return steps and we can arrange for a refund or you can take advantage of an exchange or online credit, the choice is yours.
Sale items are not eligible for return. All sale transactions are final online and in-store.
If you encounter unfortunate problem that your purchased item is faulty, we will do our very best to arrange a repair, replacement or refund for you.
Simply contact us and we can send it back to the supplier for review on your behalf.
The manufacturer will then indicate a replacement or credit.
If you have a query regarding the size of a furniture and nursery item, contact us so we can assist you with your decision. Our staff are able to take measurements, photos or test for you if you require- we want you to love your purchase!